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1. Introduction

Communality ("we", "us", "our") is committed to protecting your personal information in compliance with the Protection of Personal Information Act (POPIA), 2013. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

2. Information We Collect

Information you provide:

  • Contact details (name, email, phone number)
  • Estate information (estate name, size, your role)
  • Form submissions and enquiry details
  • Account registration details

Information collected automatically:

  • Device and browser information
  • IP address and approximate location
  • Pages visited and interaction data
  • Cookies and similar technologies

Information collected through our services:

  • Visitor access records (names, photos, timestamps)
  • Vehicle information (license plates for ANPR)
  • Speed detection data (vehicle speed, photos, timestamps)
  • Resident and visitor identification data

3. How We Use Your Information

We process your personal information for the following purposes:

  • Providing and operating our access control and speed enforcement services
  • Responding to enquiries and demo requests
  • Sending service-related communications
  • Generating compliance reports for estate managers
  • Improving our products and services
  • Meeting legal and regulatory requirements

4. Legal Basis for Processing

We process your information based on:

  • Consent: Where you have given explicit consent (e.g., form submissions)
  • Contractual necessity: Where processing is required to provide our services
  • Legitimate interest: Where we have a legitimate business interest that does not override your rights
  • Legal obligation: Where we are required to process data by law

5. Data Sharing

We do not sell your personal information. We may share data with:

  • Estate managers and trustees: Access and violation data relevant to estate operations
  • Service partners: Installation and support partners (e.g., Regal Security) as needed to deliver services
  • Technology providers: Cloud hosting and infrastructure providers who process data on our behalf
  • Law enforcement: When required by law or valid legal process

6. Data Retention

We retain personal information only as long as necessary:

  • Free tier access logs: 30 days
  • Standard tier data: 12 months
  • Premium tier data: as configured by the estate
  • Account information: duration of your subscription plus 30 days
  • Enquiry data: 12 months from last contact

Upon cancellation, you receive a full data export and we delete your data within 30 days.

7. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

  • Encryption in transit (TLS) and at rest
  • Access controls and authentication
  • Regular security assessments
  • Secure cloud infrastructure

8. Your Rights Under POPIA

You have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Object to processing of your information
  • Withdraw consent at any time
  • Lodge a complaint with the Information Regulator

9. Cookies

We use essential cookies to operate our website. We do not use tracking cookies for advertising purposes. Analytics cookies, if used, are anonymised.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Significant changes will be communicated via email to registered users.

11. Contact Us

For privacy-related enquiries or to exercise your rights, contact us at:

Email: safe@communality.co.za
Website: communality.co.za/contact

You may also contact the Information Regulator of South Africa:
Website: inforegulator.org.za